our office

Spanish Speaking

We have a bilingual staff to assist if needed. (Se habla espaƱol).

Office Hours

  • Monday - Thursday: 9am to 5pm (Phone lines are open 9-4 and closed from 12 -1 for lunch)
  • Friday: 9am to 2pm

We are closed for lunch from Noon to 1pm every day.

After Hours

You may call our main number and follow the prompts to leave a message for non-urgent issues. For urgent matters the physician on call can be paged.

Appointment Scheduling & No-Show Policy

We will try our best to schedule your appointment at the most convenient time possible. If you need to be seen the same day, we will work you in if possible. As a courtesy, we attempt to contact every patient to remind them of their appointment; however, it is the responsibility of the patient to arrive for their appointment on time. Cancellations must be received 24 hours in advance. Patients who do not contact us prior to their appointment will receive a no-show charge.

Insurance and Demographic Information

We must verify your insurance card and demographic information at each visit. This ensures that we process accurate billing for you and your insurance company. If you do not have your insurance card available at the time of the visit, we may ask that you reschedule your appointment until you can present your card. Please refer to our list of accepted insurances.

Copays and Collections

Copays, coinsurances and deductibles are due at the time of service. Payment is required for past-due balances prior to your next visit. You may be asked to reschedule your appointment if you are unable to make payment. We accept cash, checks and credit/debit cards. There is a $30 fee for returned checks. Accounts that are unpaid after 90 days are turned over to a collections agency. An additional $30 fee is added to account balances once they are turned to collections.

Prescription Refills

Refills must be requested through your pharmacy. Refill and sample requests will be completed within 48 business hours. All other clinical calls will be handled by your provider or their nursing assistant within 24 business hours. In order to expedite your requests, it is important that you provide complete information when leaving a message.

Clinical Research

Our physician participates in a few select clinical research studies, which you may be eligible to participate in. Please ask for our research coordinator if you are interested in learning more.

Requests for Medical Records

MediCopy has partnered with Loudoun Rheumatology Center to fulfill medical records requests on the facility's behalf. Please visit: medicopy.net/patients to request your medical records online, print an authorization form for submission, view MediCopy's contact information and learn more about the partnership. If you have any questions or need to check the status of a medical records request, you may contact MediCopy toll-free at 866.587.6274 to speak with a representative.You can download our Medical Records Request Form.

Referrals

A referral from your provider may be made to an outside specialist. Most referral requests must be approved by your primary care provider, and may require a scheduled office visit. If your insurance does not require an authorization for your referral, you should contact the specialty office directly for an appointment.

Completion of Forms

Disability, employer, FMLA, insurance forms, or any other paperwork that requires your provider's input, can be very time consuming for both you and your provider. Please be sure to complete all required information prior to submission to your provider. You may be asked to schedule an appointment with your provider to review the requested information.

HIPAA

The federal government requires us to share our Privacy Notice, which is made available at your initial visit to our practice. Please review the Privacy Notice, which explains policy on sharing patient information for treatment and billing issues.


Termination from our Practice

Our office values its patient relationships and wants to protect patients' rights. We will only terminate patient relationships with cause and after careful consideration. Reasons for termination include: repeatedly not showing for scheduled appointments, not complying with recommended medical care, being hostile or abusive to staff, or not paying bills in a timely manner.