We have a bilingual staff to assist if needed. (Se habla español).
- Monday - Friday: 9am to 4pm (Phone lines are closed from 12-1 for lunch)
We are closed for lunch from Noon to 1pm every day.
You may call our main number and follow the prompts to leave a message for non-urgent issues. For urgent matters the physician on call can be paged.
Appointment Scheduling & No-Show Policy
We will try our best to schedule your appointment at the most convenient time possible. If you need to be seen the same day, we will work you in if possible. As a courtesy, we attempt to contact every patient to remind them of their appointment; however, it is the responsibility of the patient to arrive for their appointment on time. Cancellations must be received 24 hours in advance. Patients who do not contact us prior to their appointment will receive a no-show charge.
Insurance and Demographic Information
We must verify your insurance card and demographic information at each visit. This ensures that we process accurate billing for you and your insurance company. If you do not have your insurance card available at the time of the visit, we may ask that you reschedule your appointment until you can present your card. Please refer to our list of accepted insurances.
Copays and Collections
Copays, coinsurances and deductibles are due at the time of service. Payment is required for past-due balances prior to your next visit. You may be asked to reschedule your appointment if you are unable to make payment. We accept cash, checks and credit/debit cards. There is a $30 fee for returned checks. Accounts that are unpaid after 90 days are turned over to a collections agency. An additional $30 fee is added to account balances once they are turned to collections.
To improve our service we are asking all patients to please check on refills before their appointments. Refills will then be handled during appointments. Refills that need to be requested between appointments should be channeled through the Pharmacy.
Our physician participates in a few select clinical research studies, which you may be eligible to participate in. Please ask for our research coordinator if you are interested in learning more.
Requests for Medical Records
Please download our Medical Records Request Form, then fax (703 723 9128), email ([email protected]) or mail the filled out form to us.
A referral from your provider may be made to an outside specialist. Most referral requests must be approved by your primary care provider, and may require a scheduled office visit. If your insurance does not require an authorization for your referral, you should contact the specialty office directly for an appointment.
Completion of Forms
Disability, employer, FMLA, insurance forms, or any other paperwork that requires your provider's input, can be very time consuming for both you and your provider. Please be sure to complete all required information prior to submission to your provider. You may be asked to schedule an appointment with your provider to review the requested information.
The federal government requires us to share our Privacy Notice, which is made available at your initial visit to our practice. Please review the Privacy Notice, which explains policy on sharing patient information for treatment and billing issues.
Termination from our Practice
Our office values its patient relationships and wants to protect patients' rights. We will only terminate patient relationships with cause and after careful consideration. Reasons for termination include: repeatedly not showing for scheduled appointments, not complying with recommended medical care, being hostile or abusive to staff, or not paying bills in a timely manner.